Privacy & Security
Privacy Policy
At the BCBST Employee Credit Union, your privacy is a top priority. Below describes how we protect the privacy of your personal information.
The BCBST Employee Credit Union collects nonpublic personal information about you from the following:
Information we receive from you on applications or other forms (example: your name, address, social security number, assets and income),
Information about your transactions with us or others (example: your account balance and payment history),
Information we receive from a consumer reporting agency (example: information concerning your credit history to determine if you qualify for a loan)
We may disclose all of the information we collect, as described above, as permitted by law.
Parties who receive information from us:
We may disclose nonpublic personal information about you to the following types of third parties:
Financial service providers, such as data processors, check printing companies, insurance companies and company payroll departments,
Non-financial companies, such as those that provide mailing services,
Others, such as internal revenue services
We do not disclose nonpublic personal information about our members and former members to anyone, except as permitted by law.
The BCBST Employee Credit Union restricts access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain security standards and procedures that conform to industry practices.
If you have any questions, please write to us at:
BCBST Employee Credit Union
1 Cameron Hill Circle
Chattanooga, TN 37402
Website Security
Electronic Privacy and Security
BCBST Employee Credit Union has security measures in place to protect the loss, misuse and alteration of the information within our Website. Visitors to our Website will remain anonymous unless you choose to provide personal information by submitting forms or applications contained within this site. The personal information you provide will be used discretely and solely for the use of the BCBST Employee Credit Union to better serve its members.
Information is sent to us via e-mail may be vulnerable as is any other e-mail message traveling via the Internet. Due to this risk, we do not ask for highly-sensitive information such as credit card, account, or social security numbers to be sent to us by e-mail. If you do not wish to provide information online, you may call us at (423) 535-6103, or fax us at (423) 535-4801. This site does not use cookies.
Collecting User Information
Our Web server collects standard, non-identifying information about our Website visitors such as the date, time, Web page visited, and IP address. We may also collect e-mail addresses of those who communicate with us via e-mail. This information is used to compile statistics and aggregate information on the usage of our Website. We use this information to improve the content of our Website, and to better serve our customers through special marketing and service programs. This information will only be used internally by the BCBST Employee Credit Union and we will not share this information with other organizations. We do not compile, buy, sell, rent or trade customer e-mail lists. We do not make the e-mail addresses of those who access our Website available to others.
BCBST Employee Credit Union will NEVER ask its members to provide sensitive information such as credit card, account, or social security numbers by e-mail. If you receive an e-mail that appears to be sent from BCBST Employee Credit Union asking for this or any other personal information, please do not respond to it but report it to the credit union immediately. You may be the victim of a "phishing" attempt. Phishing is a fraudulent attempt to acquire personal information such as credit card numbers, social security numbers, and website logins. These attacks typically impersonate a trusted organization through the use of falsified emails and websites.